/* ──────────────────────────────────────────────────────────────
   Portal público Fixmart — servicios.fixmart.mx
   Mobile-first · Fixmart branding
   ────────────────────────────────────────────────────────────── */
:root {
  --orange:       #F57C00;
  --orange-dark:  #E65100;
  --orange-light: #FFF3E0;
  --negro:        #1A1A1A;
  --blanco:       #FFFFFF;
  --gris:         #F5F5F5;
  --borde:        #E8E8E8;
  --texto:        #1A1A1A;
  --suave:        #6B7280;
  --font: 'Inter', system-ui, -apple-system, sans-serif;
  --radius: 12px;
  --shadow: 0 1px 6px rgba(0,0,0,.08);
  --transition: .18s ease;
}
*,*::before,*::after { box-sizing: border-box }
html, body { margin: 0; padding: 0 }
body {
  font-family: var(--font);
  font-size: 15px;
  line-height: 1.55;
  color: var(--texto);
  background: var(--gris);
  -webkit-font-smoothing: antialiased;
}
a { color: var(--orange); text-decoration: none }
a:hover { color: var(--orange-dark) }
h1, h2, h3 { margin: 0; line-height: 1.2 }
p { margin: 0 }

/* ── Header ─────────────────────────────────────────────── */
.portal-header {
  background: var(--negro);
  position: sticky;
  top: 0;
  z-index: 100;
  border-bottom: 1px solid rgba(255,255,255,.06);
}
.header-inner {
  max-width: 680px;
  margin: 0 auto;
  padding: 12px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}
.brand {
  display: flex;
  align-items: center;
  gap: 10px;
}
.brand-icon {
  width: 36px;
  height: 36px;
  background: var(--orange);
  border-radius: 9px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 18px;
  font-weight: 800;
  color: var(--blanco);
  flex-shrink: 0;
  letter-spacing: -.5px;
}
.brand-text strong {
  display: block;
  font-size: 13px;
  font-weight: 700;
  color: var(--blanco);
  letter-spacing: .5px;
}
.brand-text small {
  display: block;
  font-size: 11px;
  color: rgba(255,255,255,.35);
}
.header-link {
  font-size: 12.5px;
  color: rgba(255,255,255,.4);
  white-space: nowrap;
  transition: color var(--transition);
}
.header-link:hover { color: rgba(255,255,255,.75) }

/* ── Landing main ────────────────────────────────────────── */
.body-landing { background: var(--negro) }
.body-landing main,
.body-landing footer { }

.landing-main {
  max-width: 520px;
  margin: 0 auto;
  padding: 40px 20px 56px;
}

.landing-hero {
  text-align: center;
  margin-bottom: 32px;
  color: var(--blanco);
}
.hero-icon-wrap {
  width: 72px;
  height: 72px;
  background: rgba(245,124,0,.15);
  border-radius: 20px;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 20px;
  color: var(--orange);
}
.hero-title {
  font-size: 26px;
  font-weight: 800;
  color: var(--blanco);
  margin-bottom: 10px;
  letter-spacing: -.3px;
}
.hero-sub {
  font-size: 14.5px;
  color: rgba(255,255,255,.5);
  line-height: 1.6;
}

/* ── Search card ─────────────────────────────────────────── */
.search-card {
  background: var(--blanco);
  border-radius: var(--radius);
  padding: 28px 24px;
  margin-bottom: 20px;
  box-shadow: 0 8px 32px rgba(0,0,0,.3);
}
.field-group {
  margin-bottom: 20px;
}
.field-label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: var(--negro);
  margin-bottom: 7px;
}
.field-input {
  width: 100%;
  padding: 13px 16px;
  font-size: 16px;
  border: 1.5px solid #D0D0D0;
  border-radius: 8px;
  color: var(--texto);
  background: var(--blanco);
  font-family: var(--font);
  transition: border-color var(--transition), box-shadow var(--transition);
  line-height: 1;
  -webkit-appearance: none;
}
.field-input:focus {
  outline: none;
  border-color: var(--orange);
  box-shadow: 0 0 0 3px rgba(245,124,0,.15);
}
.field-input::placeholder { color: #BDBDBD }
.field-hint {
  display: block;
  font-size: 12px;
  color: var(--suave);
  margin-top: 5px;
}
.form-error {
  background: #FFEBEE;
  color: #C62828;
  border-left: 3px solid #C62828;
  border-radius: 6px;
  padding: 10px 14px;
  font-size: 13px;
  margin-bottom: 16px;
}
.btn-submit {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 15px 20px;
  background: var(--orange);
  color: var(--blanco);
  border: none;
  border-radius: 8px;
  font-size: 15px;
  font-weight: 600;
  font-family: var(--font);
  cursor: pointer;
  transition: background var(--transition);
  -webkit-appearance: none;
}
.btn-submit:hover { background: var(--orange-dark) }
.btn-submit:active { transform: scale(.98) }

/* ── QR tip ──────────────────────────────────────────────── */
.qr-tip {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 14px 18px;
  background: rgba(255,255,255,.06);
  border-radius: 10px;
  color: rgba(255,255,255,.45);
  font-size: 13px;
  line-height: 1.55;
}
.qr-tip svg { flex-shrink: 0; margin-top: 1px; color: rgba(255,255,255,.25) }

/* ── Detail main ─────────────────────────────────────────── */
.detail-main {
  max-width: 680px;
  margin: 0 auto;
  padding: 24px 16px 56px;
}

/* ── Hero detail ─────────────────────────────────────────── */
.hero-detail {
  background: var(--negro);
  border-radius: var(--radius);
  padding: 22px 24px;
  margin-bottom: 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  flex-wrap: wrap;
}
.hero-folio {
  font-size: 24px;
  font-weight: 800;
  color: var(--blanco);
  letter-spacing: -.2px;
  font-variant-numeric: tabular-nums;
}
.hero-sub {
  font-size: 12px;
  color: rgba(255,255,255,.35);
  margin-top: 3px;
}

/* ── Status message ──────────────────────────────────────── */
.status-msg {
  border-radius: 10px;
  padding: 14px 18px;
  font-size: 14px;
  line-height: 1.65;
  margin-bottom: 14px;
  border-left: 4px solid var(--orange);
}
.msg-proceso  { background: var(--orange-light); color: #4A2800; border-left-color: var(--orange) }
.msg-entregado{ background: #E8F5E9; color: #1B5E20; border-left-color: #2E7D32 }
.msg-cancelado{ background: #ECEFF1; color: #37474F; border-left-color: #607D8B }

/* ── Cards ───────────────────────────────────────────────── */
.detail-card {
  background: var(--blanco);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  margin-bottom: 14px;
  overflow: hidden;
}
.card-head {
  padding: 13px 20px;
  border-bottom: 1px solid var(--borde);
  font-size: 13px;
  font-weight: 600;
  color: var(--negro);
  display: flex;
  align-items: center;
  gap: 8px;
}
.card-count {
  margin-left: auto;
  background: var(--gris);
  color: var(--suave);
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: 20px;
}
.card-body { padding: 18px 20px }
.card-sub  { padding: 0 20px 16px }

/* ── Info grid ───────────────────────────────────────────── */
.info-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px 20px;
}
.info-item { display: flex; flex-direction: column; gap: 3px }
.info-item.full { grid-column: 1 / -1 }
.info-label {
  font-size: 10.5px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .5px;
  color: var(--suave);
}
.info-value { font-size: 14px; color: var(--negro); word-break: break-word }
.info-value.fw { font-weight: 600 }
.info-value.mono { font-family: monospace, monospace; font-size: 13px }
.info-text { font-size: 13.5px; color: var(--texto); line-height: 1.6; margin-top: 4px }

/* ── Falla box ───────────────────────────────────────────── */
.falla-box {
  margin: 16px 20px 20px;
  padding: 14px 16px;
  background: var(--orange-light);
  border: 1px solid rgba(245,124,0,.25);
  border-left: 4px solid var(--orange);
  border-radius: 8px;
}
.falla-label {
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .5px;
  color: var(--orange-dark);
  display: block;
  margin-bottom: 6px;
}
.falla-text {
  font-size: 13.5px;
  color: var(--negro);
  line-height: 1.65;
  white-space: pre-wrap;
}

/* ── Diagnóstico ─────────────────────────────────────────── */
.diag-block { margin-bottom: 16px }
.diag-block:last-child { margin-bottom: 0 }
.diag-label {
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .5px;
  color: var(--suave);
  display: block;
  margin-bottom: 5px;
}
.diag-text {
  font-size: 13.5px;
  color: var(--negro);
  line-height: 1.65;
  white-space: pre-wrap;
}
.garantia-box {
  display: flex;
  align-items: flex-start;
  gap: 9px;
  padding: 11px 14px;
  background: #E8F5E9;
  border-radius: 8px;
  font-size: 13px;
  color: #1B5E20;
  margin-top: 14px;
}
.garantia-box svg { flex-shrink: 0; color: #2E7D32; margin-top: 1px }

/* ── Queue ───────────────────────────────────────────────── */
.queue-body {
  display: flex;
  align-items: center;
  gap: 20px;
  flex-wrap: wrap;
}
.queue-num {
  font-size: 64px;
  font-weight: 800;
  color: var(--orange);
  line-height: 1;
  font-variant-numeric: tabular-nums;
  min-width: 70px;
}
.queue-text { flex: 1; min-width: 160px }
.queue-text strong { display: block; font-size: 15px; color: var(--negro); margin-bottom: 4px }
.queue-text span { font-size: 13.5px; color: var(--suave); line-height: 1.55 }

/* ── Evidence grid ───────────────────────────────────────── */
.evidence-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 10px;
}
.evidence-item { display: flex; flex-direction: column; gap: 5px }
.evidence-link {
  position: relative;
  display: block;
  border-radius: 8px;
  overflow: hidden;
  aspect-ratio: 1;
  background: var(--gris);
}
.evidence-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
  transition: transform .3s ease;
}
.evidence-link:hover .evidence-img { transform: scale(1.05) }
.evidence-overlay {
  position: absolute;
  inset: 0;
  background: rgba(0,0,0,.4);
  display: flex;
  align-items: center;
  justify-content: center;
  opacity: 0;
  transition: opacity var(--transition);
}
.evidence-link:hover .evidence-overlay { opacity: 1 }
.evidence-desc {
  font-size: 11.5px;
  color: var(--suave);
  line-height: 1.4;
  text-align: center;
}
.evidence-date {
  font-size: 10.5px;
  color: #BDBDBD;
  text-align: center;
}

/* ── Observaciones ───────────────────────────────────────── */
.obs-text {
  font-size: 13.5px;
  color: var(--negro);
  line-height: 1.65;
  white-space: pre-wrap;
  background: var(--gris);
  border-radius: 8px;
  padding: 13px 15px;
}

/* ── Timeline ────────────────────────────────────────────── */
.timeline { padding: 4px 0 0 }
.tl-item {
  display: flex;
  gap: 12px;
  padding: 14px 0;
  border-bottom: 1px solid var(--borde);
}
.tl-item:last-child { border-bottom: none; padding-bottom: 4px }
.tl-dot {
  width: 9px;
  height: 9px;
  background: var(--orange);
  border-radius: 50%;
  margin-top: 6px;
  flex-shrink: 0;
}
.tl-body { flex: 1; min-width: 0 }
.tl-row {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 5px;
}
.tl-arrow { font-size: 11px; color: var(--suave) }
.tl-date {
  font-size: 11.5px;
  color: var(--suave);
  margin-left: auto;
  white-space: nowrap;
}
.tl-comment {
  font-size: 13px;
  color: var(--suave);
  padding: 8px 12px;
  background: var(--gris);
  border-radius: 6px;
  line-height: 1.55;
}

/* ── Status badges ───────────────────────────────────────── */
.status-badge {
  display: inline-block;
  padding: 5px 14px;
  border-radius: 20px;
  font-size: 12.5px;
  font-weight: 600;
  white-space: nowrap;
}
.sm-badge { font-size: 11.5px; padding: 3px 9px }

.badge-recibido            { background: #E3F2FD; color: #1565C0 }
.badge-en-fila             { background: #E8EAF6; color: #3949AB }
.badge-en-diagnostico      { background: #F3E5F5; color: #6A1B9A }
.badge-espera-autorizacion { background: #FFF8E1; color: #F57F17 }
.badge-autorizado          { background: #E0F7FA; color: #00695C }
.badge-en-reparacion       { background: #FFF3E0; color: #E65100 }
.badge-en-pruebas          { background: #EDE7F6; color: #4527A0 }
.badge-listo-entrega       { background: #F1F8E9; color: #33691E }
.badge-entregado           { background: #E8F5E9; color: #1B5E20 }
.badge-cancelado           { background: #ECEFF1; color: #546E7A }

/* ── Detail actions ──────────────────────────────────────── */
.detail-actions {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
  padding: 8px 0;
}
.btn-share {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 10px 20px;
  background: var(--negro);
  color: var(--blanco);
  border: none;
  border-radius: 8px;
  font-size: 13.5px;
  font-weight: 500;
  font-family: var(--font);
  cursor: pointer;
  transition: background var(--transition);
}
.btn-share:hover { background: #333 }
.btn-back-link {
  font-size: 13px;
  color: var(--suave);
}
.btn-back-link:hover { color: var(--negro) }

/* ── Error card ──────────────────────────────────────────── */
.error-card {
  background: var(--blanco);
  border-radius: var(--radius);
  padding: 52px 32px;
  text-align: center;
  box-shadow: var(--shadow);
}
.error-icon { margin-bottom: 20px }
.error-card h2 { font-size: 19px; color: var(--negro); margin-bottom: 10px }
.error-card p  { font-size: 14px; color: var(--suave); line-height: 1.6; margin-bottom: 24px }
.btn-back {
  display: inline-flex;
  align-items: center;
  padding: 11px 24px;
  background: var(--orange);
  color: var(--blanco);
  border-radius: 8px;
  font-size: 14px;
  font-weight: 600;
  transition: background var(--transition);
}
.btn-back:hover { background: var(--orange-dark); color: var(--blanco) }

/* ── Footer ──────────────────────────────────────────────── */
.portal-footer {
  background: var(--negro);
  text-align: center;
  padding: 24px 20px;
  color: rgba(255,255,255,.25);
  font-size: 12px;
}
.footer-services {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 16px;
  flex-wrap: wrap;
  margin-bottom: 10px;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .4px;
}
.footer-services span::before {
  content: '·';
  color: var(--orange);
  margin-right: 16px;
}
.footer-services span:first-child::before { display: none }
.portal-footer p { margin: 0 }
.portal-footer a { color: rgba(245,124,0,.6) }
.portal-footer a:hover { color: var(--orange) }

/* ── Responsive ──────────────────────────────────────────── */
@media (max-width: 480px) {
  .hero-folio { font-size: 20px }
  .hero-title { font-size: 22px }
  .info-grid  { grid-template-columns: 1fr }
  .info-item.full { grid-column: 1 }
  .evidence-grid { grid-template-columns: repeat(2, 1fr) }
  .queue-num { font-size: 52px }
  .detail-main, .landing-main { padding-left: 14px; padding-right: 14px }
  .search-card { padding: 22px 18px }
  .hero-detail { flex-direction: column; align-items: flex-start }
  .tl-date { margin-left: 0; width: 100% }
  .detail-actions { flex-direction: column; align-items: stretch }
  .btn-share { justify-content: center }
  .btn-back-link { text-align: center }
}

.whatsapp-float{
    position:fixed;
    right:20px;
    bottom:20px;
    background:#25D366;
    color:#fff;
    padding:14px 18px;
    border-radius:999px;
    text-decoration:none;
    font-weight:700;
    font-size:14px;
    box-shadow:0 10px 25px rgba(0,0,0,.25);
    z-index:9999;
    transition:.2s ease;
}

.whatsapp-float:hover{
    transform:translateY(-2px);
    opacity:.95;
}